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Gwneud apwyntiad Mae ein cymorthfeydd yn gweithredu ar system apwyntiad yn unig, ac nid ydym yn cynnig gwasanaethau galw i mewn. Gellir archebu apwyntiadau mewn nifer o ffyrdd • drwy ffonio'r practis 01678 520308 • drwy ymweld â'r practis yn bersonol Os nad ydych yn siŵr pa fath o apwyntiad a gyda phwy, sydd fwyaf priodol, byddem yn fwy na pharod i roi cyngor. Canslo apwyntiad Mae canslo eich apwyntiad ymlaen llaw nid yn unig yn caniatáu i ni gynnig amser i glaf arall sydd angen gofal, ond hefyd yn eich helpu i osgoi cael eich marcio fel ‘Heb Fynychu’ (DNA) o dan ein polisi practis. Caiff apwyntiadau a gollwyd eu monitro a chymerir camau gweithredu os daw patrwm i'r amlwg a all arwain at eich tynnu oddi ar ein rhestr cleifion. Sut i ganslo eich apwyntiad • Ffoniwch y practis. Mae'r derbynyddion bob amser wrth law i roi cyngor ac i helpu i ganslo neu aildrefnu apwyntiadau Mordwyo Gofal Mae GP Care Navigators yn aelodau hyfforddedig o'r tîm sy'n helpu cleifion i ddod o hyd i'w ffordd drwy'r system gofal iechyd a chael mynediad at y gwasanaethau a'r cymorth cywir ar gyfer eu hanghenion iechyd. Gofynnir i'n llyw-wyr gofal ofyn cwestiynau ynghylch pam yr ydych yn ffonio fel y gellir eich cyfeirio at y person cywir i helpu. Gall hyn olygu eich cyfeirio at wasanaethau eraill y tu mewn neu'r tu allan i'r practis. Mae hyn yn gwneud y defnydd mwyaf effeithlon o'n gwasanaethau ac yn sicrhau eich bod yn cael eich gweld gan y gwasanaeth mwyaf priodol a chyn gynted â phosibl. Nid yw gweld y meddyg teulu bob amser yn angenrheidiol oherwydd gellir rheoli llawer o faterion iechyd yn effeithiol heb ymweliad meddyg. Ar gyfer mân anhwylderau fel annwyd, cur pen, neu broblemau stumog, mae strategaethau hunanofal a thriniaethau dros y cownter yn aml yn ddigonol. Yn ogystal, gall gweithwyr gofal iechyd proffesiynol eraill, nyrsys o'r fath, roi arweiniad a chymorth ar gyfer pryderon iechyd cyffredin. Gall y dull hwn arbed amser a sicrhau bod apwyntiadau meddygon teulu yn cael eu cadw ar gyfer materion iechyd mwy cymhleth neu ddifrifol sydd angen sylw meddygol. Apwyntiadau Meddygon Teulu Mae apwyntiadau meddyg teulu yn 10 munud o hyd ac maent i un person drafod un broblem feddygol. Gallwch ddewis o apwyntiad wyneb yn wyneb neu ymgynghoriad dros y ffôn ar adeg archebu. Os oes gennych faterion cymhleth neu luosog i'w trafod, gofynnwch am apwyntiad dwbl. Efallai y byddwch yn cael dolen fel y gallwch anfon llun o'ch cwyn at y Meddyg Teulu neu yn yr un modd efallai y byddwch yn cael gwybodaeth am eich cyflwr trwy e-bost neu ffôn symudol ar ôl i chi siarad â'r meddyg teulu. Apwyntiadau arferol Mae apwyntiadau arferol ar gyfer problemau nad ydynt yn rhai brys neu apwyntiadau dilynol os oes gennych gyflwr parhaus. Mae'r apwyntiadau hyn ar gael i'w trefnu o leiaf chwe wythnos ymlaen llaw. Apwyntiadau ar y dydd Mae gennym nifer penodol o apwyntiadau ar y dydd ar gael bob dydd. Mae'r rhain ar gyfer problemau meddygol sydd angen cyngor neu driniaeth yr un diwrnod. Apwyntiadau brys Os ydych chi'n sâl iawn ac angen cael eich gweld yn fuan/ar frys, cysylltwch â'r practis dros y ffôn cyn gynted â phosibl ac esboniwch eich cyflwr i'r derbynnydd. Byddwch yn cael cynnig ymgynghoriad yr un diwrnod lle bo'n berthnasol (a allai fod dros y ffôn). Plant dan 16 oed Bydd plant dan 16 oed bob amser yn cael ymgynghoriad yr un diwrnod os ydynt yn ddifrifol wael (efallai y bydd hyn ar y ffôn). Ymweliad cartref Gellir trefnu ymweliad cartref os ydych yn rhy sâl i fynychu'r feddygfa. Eglurwch yn fyr i'r derbynnydd y rheswm dros eich cais. Bydd y meddyg yn cysylltu â chi ac yn penderfynu a oes angen ymweliad cartref. Ymholiadau cyffredinol, ceisiadau gweinyddol a diweddariadau atgyfeirio Ar gyfer ymholiadau cyffredinol, gwaith papur, ffurflenni y mae angen eu llenwi, a chwestiynau ynghylch cyfeiriadau, mae ein gweinyddwyr yn y sefyllfa orau i'ch cynorthwyo. Mae ganddyn nhw'r arbenigedd i ddarparu atebion amserol a sicrhau bod eich ceisiadau'n cael eu trin yn effeithlon. Felly, peidiwch â gwneud apwyntiad gyda’r meddyg teulu ar gyfer y materion hyn, oherwydd gallai oedi eich ymateb a chymryd amser i ffwrdd oddi wrth gleifion sydd angen sylw meddygol. Apwyntiadau Nyrs Practis / Cynorthwyydd Gofal Iechyd Mae'n bwysig dweud wrth y derbynnydd beth yw'r rheswm dros eich apwyntiad wrth archebu gan fod amodau ac adolygiadau yn gofyn am hyd apwyntiad gwahanol a chlinigwyr. Mae nyrs practis yn darparu amrywiaeth o wasanaethau gofal iechyd i gefnogi iechyd a lles cleifion, gan gynnwys brechiadau, sgrinio iechyd, rheoli cyflyrau hirdymor, a chefnogi cleifion gyda chyngor ar ffordd o fyw a mân driniaethau. Maent yn gyfrifol am roi brechiadau ac imiwneiddiadau plentyndod, cynnal sgrinio iechyd, gan gynnwys gwiriadau pwysedd gwaed ac asesiadau diabetes. Yn ogystal â'r tasgau hyn, mae nyrsys practis yn rheoli cyflyrau hirdymor fel asthma, diabetes, a gorbwysedd trwy fonitro iechyd cleifion, gan eu haddysgu am eu cyflyrau. Maent hefyd yn darparu cymorth ar gyfer mân driniaethau, megis gofal clwyfau, tynnu pwyth, a chwistrellu clustiau. At hynny, mae nyrsys practis yn cynnig cyngor gwerthfawr ar ffordd o fyw, gan helpu cleifion i roi'r gorau i ysmygu, rheoli pwysau, a chanllawiau maeth. Mae eu harbenigedd a'u cefnogaeth yn hanfodol i hyrwyddo gofal ataliol a gwella canlyniadau iechyd cyffredinol yn y gymuned. Ffisiotherapydd a Bydwraig Gellir gwneud apwyntiad yn uniongyrchol gyda'r ffisiotherapydd a'r fydwraig. Nid oes angen gweld y meddyg teulu yn gyntaf. Pobl Ifanc: Gweld Meddyg Teulu neu Nyrs yn Unig Fel plentyn, mae'n gyffredin ymweld â'r meddyg teulu gydag oedolyn. Fodd bynnag, wrth i blant dyfu’n hŷn, efallai y byddai’n well ganddynt fynychu apwyntiadau ar eu pen eu hunain, sy’n berffaith iawn. Er y gall plant yn dechnegol fynychu apwyntiadau ar eu pen eu hunain ar unrhyw oedran, yn gyffredinol ystyrir 13 oed a hŷn fel yr amser mwyaf priodol i ddechrau. Byddwch yn dawel eich meddwl, bydd y meddyg neu'r nyrs yn cadw popeth a drafodwyd yn ystod yr apwyntiad yn gyfrinachol, oni bai bod y person ifanc yn gofyn iddynt rannu'r wybodaeth neu os oes pryderon am eu diogelwch neu ddiogelwch eraill.

Making an appointment Our surgery operate on an appointment-only system, and we do not offer walk-in services. Appointments can be booked in a number of ways • by telephoning the practice: 01678 520308 • by visiting the practice in person If you’re unsure what type of appointment and with who, is most appropriate, we’d be more than happy to advise. Cancelling an appointment Cancelling your appointment in advance not only allows us to offer the time to another patient in need of care, but also helps you avoid being marked as a ‘Did Not Attend’ (DNA) under our practice policy. How to cancel your appointment • By phone only – there is a facility available to leave a message with name and appointment details • In person Care Navigation GP Care Navigators are trained members of the team who help patients find their way through the healthcare system and access the right services and support for their health needs. Our care navigators are requested to ask questions about why you are calling so that you can be directed to the right person to help. This can mean directing you to other services within or outside the practice. This makes the most efficient use of our services and ensures that you get seen by the most appropriate service and as soon as possible. Seeing the GP isn’t always necessary because many health issues can be effectively managed without a doctor’s visit. For minor ailments like colds, headaches, or stomach issues, self-care strategies and over-the-counter treatments are often sufficient. Additionally, other healthcare professionals, such nurses, can provide guidance and support for common health concerns. This approach can save time and ensure that GP appointments are reserved for more complex or serious health issues that require medical attention. GP Appointments GP appointments are 10 minutes in length and are for one person to discuss one medical problem. You can choose from a face to face appointment or telephone consultation at time of booking. If you have a complex or multiple issues to discuss, please ask for a double appointment. You might be provided with a link so that you can send a photo of your complaint to the GP or similarly you may be provided with information about your condition via email or mobile phone once you have spoken to the GP. Routine appointments Routine appointments are for non-urgent problems or follow ups if you have an ongoing condition. These appointments are available to book at least six weeks in advance. On the day appointments We have a certain number of on the day appointments available daily. These are for medical problems which require same day advice or treatment. Emergency appointments If you’re very unwell and need to be seen soon/urgently, contact the Practice by phone as soon as possible and explain your condition to the receptionist. You’ll be offered a same day consultation where relevant (which may be over the phone). Children under 16 Children under 16 will always be given a same day consultation if they are acutely unwell (this may be on the phone). Home visit A home visit may be arranged if you are too unwell to attend the surgery. Please explain briefly to the receptionist the reason for your request. The doctor will contact you and decide if a home visit is necessary. General enquiries, administration requests and referral updates For general enquiries, paperwork, forms that need to be completed, and questions regarding referrals, our administrators are best equipped to assist you. They have the expertise to provide timely answers and ensure your requests are handled efficiently. Therefore, please refrain from making an appointment with the GP for these matters, as it may delay your response and take time away from patients needing medical attention. Practice Nurse / Healthcare Assistant (HCA) appointments It’s important to tell the receptionist the reason for your appointment when booking as different conditions and reviews require different appointment lengths and clinicians. A practice nurse provides a range of healthcare services to support patient health and well-being, including vaccinations, health screenings, managing long-term conditions, and supporting patients with lifestyle advice and minor treatments. They are responsible for administering vaccinations and childhood immunisations, conducting health screenings, including blood pressure checks and diabetes assessments. In addition to these tasks, practice nurses manage long-term conditions like asthma, diabetes, and hypertension by monitoring patients’ health, educating them about their conditions. They also provide support for minor treatments, such as wound care, stitch removal, and ear syringing. Furthermore, practice nurses offer valuable lifestyle advice, helping patients with smoking cessation, weight management, and nutrition guidance. Their expertise and support are essential in promoting preventive care and improving overall health outcomes in the community. Physiotherapist and Midwife An appointment can be made directly with the physiotherapist and midwife. There is no need to see the GP first. Young People: Seeing a GP or Nurse Alone As a child, it’s common to visit the GP with an adult. However, as children grow older, they may prefer to attend appointments on their own, which is perfectly fine. While children can technically attend appointments alone at any age, 13 and above is generally considered the most appropriate time to start. Rest assured, the doctor or nurse will keep everything discussed during the appointment confidential, unless the young person asks them to share the information or if there are concerns about their safety or the safety of others.